Return Policy

RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may consider returning the item(s) within 30 days of receiving your order. Products purchased on bloomess.com must be returned to our warehouse for a full refund. Generally, return shipping costs are the responsibility of the customer.

Items to be returned or exchanged must be in their original condition, including tags, packaging, and original components at the time of return or exchange. We do not accept returns of items that have been worn, damaged, washed, or altered in any way.

Note: If the issue is not due to a design defect or error on our part, return shipping costs will be borne by the customer.

Bloomess is not responsible for items lost during the return process.

All refunds will only be issued after receipt and inspection of the returned item. Refunds may take 5 to 7 business days to reflect on the payment method used at the time of purchase.

To initiate a return request, please contact our customer service by email at contact@bloomess.com and they will respond within 48 hours.

Delivery Delay
Please note that our policy does not provide for refunds in case of delivery delays. It is the responsibility of our customers to consider estimated delivery times when placing orders. Additionally, we specify that we cannot be held liable for delays caused by circumstances beyond our control, such as protests, adverse weather conditions, or management issues within the delivery agency.

Items Marked "Delivered" but Not Received
If an item is marked as "delivered" but you have not received it, we will initiate an investigation in collaboration with the delivery service to clarify the delivery circumstances. If it is found that the package was stolen from your mailbox or by someone around you, please note that Bloomess cannot be held responsible. Therefore, unfortunately, we will not be able to offer a refund in such situations.

Refund Request for a Damaged Item
When requesting a refund for a damaged item, clear photos of the damaged item are required to support your request.

In some cases, only partial refunds will be granted (if applicable):

Any item not in its original condition, damaged, or missing parts for any reason not due to an error on our part.

Any item returned more than 30 days after delivery.

Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you whether your refund is approved or denied. If approved, your refund will be processed and automatically credited to your credit card or original method of payment within a few days.

Delayed or Missing Refunds (if applicable)
If you have not yet received a refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at contact@bloomess.com.

Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at contact@bloomess.com.

Return shipping costs are your responsibility. They are non-refundable.

The time it takes to receive your exchanged product may vary depending on your location.

If you are sending an item valued over 75 euros, we recommend using a tracked shipping service.